Taking Care of The Big "C"

Ok...time to rant. I'm fuming. Scathing mad. Blood boiling. Fists clenched. Teeth grinding. Scowling...simply scowling. I'm not a happy camper. I HATE being treated without respect. I despise people who do not take responsibility for their actions. I don't have time for people who are not knowledgeable about their product and afraid to take ownership of their business. Underpaid and under-trained employees need to be put into an eternal abyss and forced to wait in a Best Buy return line FOREVER!!!!

I'm in the customer service business and I'm damn good at what I do. Why? I believe in taking care of the customer. Period. None of this "Customer is Always Right" crap. The customer is king/queen and people forget what drives the retail business. I try to say "Yes" under any situation. You need to return that? Sure, no problem. Made your drink wrong? Sorry, let me remake that for you...and here's another free one when you come back. It's alright to screw up because we're human. Can't be perfect under every situation. Just say "I'm sorry" and really freaking mean it. People actually appreciate communication between the business and the customer. "That'll be about five minutes" goes a long way. Saying nothing is evil, stinky and downright rude.

I am very patient when it comes to a busy office or store. I know what to expect and anxiously await my turn. You could open another register or actually adequately train and staff your store...but you didn't so I'll suffer the consequences of your tomfoolery. But when you cross the line with me, you're gonna hear it. I understand that "It's not your fault", but guess what Biff? You're wearing a name badge with your company's logo on it. They sign your paycheck and now you're dealing with me. Now get your manager before I push you into that display over there...

Ok...rant over...I feel better. Time to get back in line.