The Response

Subject
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A Friendly Letter from a Friendly Friend of a Customer


Discussion Thread
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Response (Customer Service) - 12/06/2006 11:25 AM
Mr. Ostrow, thank you for contacting The Rockport Company. We
appreciate that you took the time to share information on your friend’s
sandals with us. Please feel confident that the information you have
provided us will be forwarded to the appropriate management.

Unlike any other brand, Rockport is able to provide the very best in
comfort and support performance. We will continue to strive to deliver
new levels of comfort, cushioning and stability.

Thanks again for contacting Rockport.

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I don't understand? "Appropriate management" is needed to explore the possibility that my friend is freakishly obsessed with wearing the same shoes for 30 years? I'd love to be the manager of that Wacko department!!!!!